Privacy Policy

Data Protection

Melo Labs UK Ltd is a registered data user under the Data Protection Act.

We promise never to share your information with anyone.

We’ll never pass your details on to a third party for marketing purposes. We may contact you with promotions we think might interest you either by mail, telephone or email. You can always opt out of further communications.

We collect personal information when opening your account and processing your orders. We automatically collect information such as your browser IP address to make shopping with us easier, for example, remembering your log-in details.

What kind of information do we collect?

  • Your name and date of birth
  • Email address
  • Delivery address
  • Telephone number
  • Credit card details which are only collected at the time of purchase

The information we collect about customers' browsing and buying habits is used to improve the Melo Labs UK Ltd website and the products and services we offer our customers. It also assists us with the detection and prevention of fraud.

How is your personal information used?

We use this information to make your shopping experience easy and enjoyable. We need it to process your order, inform you of any delays or problems, and occasionally to send you a special offer or inform you of a promotion.

Any information we collect about customers' browsing and buying habits is used to improve the Melo Labs UK Ltd website and the products and services offered to our customers. It also assists us with the detection and prevention of fraud.

We control information we have collected about you that is relevant to your account. This includes:

  • Online customers require a log-in and password to access their account
  • Our warehouse and designated courier services have selected access to your details for delivery purposes only

When might we contact you?

To update you about exciting new product launches, and offers which are exclusive to our Contact List.

Can you opt out of receiving marketing communications?

All Melo Labs UK Ltd customers have the choice to opt out of receiving marketing communications from us.

If you do not wish to continue to receive marketing from us you should opt-out by visiting 'My Account' on the Melo Labs UK Ltd website, or click on the ‘Unsubscribe’ link in any email communications which we might send you. If you wish to remove your name from our database, just click on the ‘Unsubscribe’ link, at the bottom of every email.

Cookies

We will use cookies (electronic tags) to monitor your browsing and buying habits on our site, for example, which pages are visited, and whether they are purchased from. If you have registered with us then your computer will store an identifying cookie which will save you time each time you revisit Melo Labs UK, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

And now for the technical bit

We use the latest secure server technology to ensure your information is protected to the highest standards. We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology this means you cannot inadvertently place an order through an unsecured connection.

Any questions?

If you have questions about your personal data or our privacy policy, please contact us at info@melolabs.co.uk
Or, you can write to us at:
Melo Labs UK Ltd.
36 Whitefriars Street,
London
EC4Y 8QB